Solve login issues and other odd behaviors with Premiere Pro

Note: if you are using Google to sign in/login to the Simon Says Adobe Premiere extension and are facing "cookie" issues, check out this help article.

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In case you experience other login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.

Step 1: Close Adobe Premiere Pro before deleting any of the files.

Step 2:

Delete the cache

Mac

• Select the Finder menu > Go > Go To Folder...
• Paste: ~/Library/Caches/CSXS/cep_cache/
• Delete all folders that contain ai.simonsays.adobe
  Examples:
  PPRO_14.6.0_ai.simonsays.adobe

PC

• Navigate to C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/
• Delete all folders that contain ai.simonsays.adobe
  Examples:
  PPRO_14.6.0_ai.simonsays.adobe
• Please restart your computer to complete the process

Step 3:

Deleting the preferences

Mac

• Select the Finder menu > Go > Go To Folder...
• Paste: ~/Library/Application Support/
• Delete the Simon_Says folder if it exists

PC

• Navigate to C:/Users/YOUR-USER-NAME/AppData/Roaming/

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