Solve login issues and other odd behaviors with Premiere

How to clear your cache to fix issues the extension is having in Adobe

Jan 23, 2022

In case you experience login issues or other odd behavior in our extension, it is a good first step to delete the extension's caches or preferences.

Step 1: Close Adobe Premiere Pro before deleting any of the files.

Step 2:

Delete the cache

Mac

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Caches/CSXS/cep_cache/
  • Delete all folders that contain ai.simonsays.adobe
    Examples:
    PPRO_14.6.0_ai.simonsays.adobe

PC

  • Navigate to C:/Users/<USERNAME>/AppData/Local/Temp/cep_cache/
  • Delete all folders that contain ai.simonsays.adobe
    Examples:
    PPRO_14.6.0_ai.simonsays.adobe
  • Please restart your computer to complete the process

Step 3:

Deleting the preferences

Mac

  • Select the Finder menu > Go > Go To Folder...
  • Paste: ~/Library/Application Support/
  • Delete the Simon_Says folder if it exists

PC

  • Navigate to C:/Users/YOUR-USER-NAME/AppData/Roaming/